Support

Need some help?

Your support requirements are very important to us, to get in touch with a specific issue please use the form below. For access to manuals and / or tutorials navigate to the individual product pages using the menu above. For discontinued product information please scroll down.

Or you can directly e-mail us at support@blackboxav.co.uk. For direct emails we request you provide us with as much detailed information as possible along with any pictures or video, this will help us to identity and resolve any issues quickly.

Media formatting instructions & Discontinued product manuals

Below are media formatting instructions as well as discontinued product manuals. For up to date manuals and information sheets please go to the individual product pages.

If you are unable to find what you’re looking for don’t hesitate to get in touch.

Media Formatting

We recommend use of MediaCoder for converting your files (if needed) to meet your individual product requirements;

Download here

Note: You may need to OK the download when your browser prompts you.
Google Chrome; Right click on the link and press ‘Save link as…’. When the download tab pops up, press the up arrow and click ‘Keep’.

All manuals and information sheets can be found on the product page, use the top menu or search field to find your product, then navigate to the ‘Downloads’ tab on the product page. Test content for some products can be found below.

For discontinued products please see the section below.

Discontinued Product Support

SB-Lite Manual | SB-Lite Test Messages
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual U-Turn Version 1 Manual & Software (read the Read Me.txt)
Video Frame 15 Manual
Message in a Speaker v1 Manual
Message in a Speaker MP3 Manual
Lightbox 2 Manual
Old Solar Audio Post Manual
Audio Frame 15 Manual
Audio Frame 15 Artwork Template
Audio Frame 15 test content
SoundClip 8L Manual
SoundClip 16 Manual
DS Directional Speaker Manual Manual
DS Directional Speaker Spec Sheet Manual

Test Content

Exhibit Video Player Button
Exhibit Video Player Looping
SB Lite Buttons
SB Lite PIR
Message In A Speaker
Message In A Speaker POS
Message In A Speaker Micro
U-Turn Round – V2 (Wav)
U-Turn Round – V3 (MP3)
Video Clip HD
Video Clip HD 8
SoundClip V2 & 12

Using MacOS alongside our Products

When saving files to storage devices (such as USB sticks or SDCards) MacOS creates hidden files that can cause issues for our products. If you are unable to use a Windows device, we recommend using software that will remove these hidden files;

USBclean – https://www.macupdate.com/app/mac/52167/usbclean
BlueHarvest – http://www.zeroonetwenty.com/blueharvest/

Returns Policy

If, for any reason, you wish to return an item, you must contact us first within 14 days to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing support@blackboxav.co.uk.

We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.

Maintenance Contract

We supply all of our goods with a 1 year return to manufacture warranty as standard. We also offer maintenance contracts to ensure limited downtime should an issue occur, please contact us for more information.